Halo Leisure
4.3 ★
Avg Rating
Halo Leisure is a mobile app that lets users book activities, access facility information, and stay updated on news and offers across a network of UK leisure centres. Members can reserve gym sessions, classes, swimming, and sports facilities up to 14 days in advance, plus track their swimming lesson progress.
3.4
Popularity
2,805
Reviews
1
Storefronts
GB
Markets Present
About — Storefront Description
With the Halo Leisure app you will always have your leisure centre information in your pocket. Book your favourite activities, keep up to date with the latest developments, offers, member benefits and receive customer notices about important news.
Currently available for over 20 centres including Aberfan Community Leisure Centre, Bridgend Life Centre, Bridgnorth Endowed Leisure Centre, Craven Arms Community Centre, Garw Valley Life Centre, Hereford Leisure Centre, Hereford Leisure Pool, Highworth Recreation Centre, Lady Hawkins Community Leisure Centre, Ledbury Swimming Pool, Leominster Leisure Centre & Bridge Street Sports Centre, Maesteg Sports Centre & Maesteg Swimming Pool, Meon Vale Leisure Centre, Merthyr Tydfil Leisure Centre, Ogmore Valley Life Centre, Pencoed Swimming Pool, Pyle Swimming Pool, Ross Swimming Pool, The Severn Centre, and Ynysawdre Swimming Pool & Fitness Centre.
BOOK ACTIVITIES: Reserve your favourite activities up to 14 days in advance (for members). View timetables and session descriptions for gym inductions, group exercise classes, swimming, racket sports, toning suites, sauna and spa facilities, indoor soft play, courts and pitches, golf, and cycle tracks.
VENUE INFORMATION: Find opening times, facilities and locations.
NEWS: Receive instant push notifications about important updates such as pool closures and local events.
OFFERS: Get alerted to new promotions and special offers.
JOIN: Browse membership options and join online.
CONTACT US: Share feedback about your experience.
SOCIAL MEDIA: Share fitness classes, news, information and offers with friends and family.
SWIMMING LESSONS: Learn about skills at each swimming lesson stage and track your child's progress via the Parent Portal.
APPLE HEALTHKIT: Share your activity and workout data with the app to receive incentives to stay active.
Show original (gb)
With the Halo Leisure app you will always have your Leisure Centre information in your pocket. Book your favourite activities, keep up to date with the latest developments, offers, member benefits and receive customer notices about important news.
Currently only available for these centres:
- Aberfan Community Leisure Centre
- Bridgend Life Centre
- Bridgnorth Endowed Leisure Centre
- Craven Arms Community Centre
- Garw Valley Life Centre
- Hereford Leisure Centre
- Hereford Leisure Pool
- Highworth Recreation Centre
- Lady Hawkins Community Leisure Centre
- Ledbury Swimming Pool
- Leominster Leisure Centre & Bridge Street Sports Centre
- Maesteg Sports Centre & Maesteg Swimming Pool
- Meon Vale Leisure Centre
- Merthyr Tydfil Leisure Centre
- Ogmore Valley Life Centre
- Pencoed Swimming Pool
- Pyle Swimming Pool
- Ross Swimming Pool
- The Severn Centre
- Ynysawdre Swimming Pool & Fitness Centre
BOOK ACTIVITIES
Book your favourite activities up to 14 days in advance (for members). See timetables and descriptions of sessions including:
- Gym sessions & book your 'welcome to the gym' induction session
- Group exercise classes
- Swimming
- Racket Sports
- Toning Suite
- Sauna/Steam Room/Spa facilities
- Indoor Soft Play
- Indoor and Outdoor Courts/Pitches
- All Weather Pitches
- Golf
- Cycle Track
VENUE INFORMATION
Find out our opening times, facilities and locations.
USEFUL INFORMATION
Easy access to terms and conditions
NEWS
Instantly get notified of important centre news e.g. pool closures directly to your phone. With our app you can keep up to date with news and events taking place around our facilities.
OFFERS
Get push notifications for new offers so you always know about our new promotions.
JOIN
View our various membership options to find out the perfect fit for you and join online.
CONTACT US
Your feedback is important to us, easily provide feedback based on your experience at our centre's.
SOCIAL MEDIA
Share fitness classes, news, information and offers with your friends and family at the touch of a button.
SWIMMING LESSONS
Learn all about the skills needed at each swimming lesson stage. Track your child's progress via the Parent Portal.
APPLE HEALTHKIT
We also use HealthKit to allow users to share their activity and workout data with the app. This data is used to incentivise users to stay active.
What's New
Thanks for using our app! To make our app better for you, we bring updates to the App Store regularly. Updates will include new features, fixes and performance improvements.
Screenshots
Features
| Feature | Sentiment | Source | Evidence |
|---|---|---|---|
| feedback submission | Negative -0.40 | description | Easily provide feedback based on your experience at our centres |
| club membership | Negative -0.55 | description | View our various membership options to find out the perfect fit for you and join online |
| venue information | Negative -0.65 | description | Find out our opening times, facilities and locations |
| activity scheduling | Negative -0.68 | description | See timetables and descriptions of sessions including gym, group exercise classes, swimming, racket sports |
| court booking system | Negative -0.72 | description | Book your favourite activities up to 14 days in advance |
| push notifications | Negative -0.80 | description | Instantly get notified of important centre news and get push notifications for new offers |
| photo sharing | — | description | Share fitness classes, news, information and offers with your friends and family at the touch of a button |
| progress tracking | — | description | Track your child's progress via the Parent Portal for swimming lessons |
| health data sync | — | description | Use HealthKit to allow users to share their activity and workout data with the app |
| multi person booking | — | review | can't do it easily through the app as they sometimes all need to be members, sometimes there's a non member option |
| saved family members | — | review | should save your number and regular linked family members |
| multi venue browsing | — | review | not able to find opening times without committing to one or the other |
| account recovery | — | review | Unable to reset my password, and the number I was given to reset it keeps cutting me off |
| real time capacity tracking | — | review | When booking gym it is said from 15 space available 13 and then i enter it is 44 people inside |
| guest booking | — | review | You shouldn't have to book to go swimming |
| waitlist notifications | — | review | notifications aren't being sent through so you miss out on waiting list spaces |
Review Highlights
Exercise Classes
Fed up because I can’t get into classes I want to even at 7am a fortnight in advance.
Notification Issues
Booking facility is great and app easy to use. However despite all settings being correct, notifications aren’t being sent through so you miss out on waiting list spaces
Mr
I cannot book in on a previous email as this was used before Halo took over
App doesn’t work well
I am trying to book a class. It won’t let me log in to bookings with my existing info.
It also asks me to read the Terms and Conditions but that doesn’t show anything that you can read
Terrible
One of the worst apps I’ve ever used.
Amazing
Brilliant
Doesn’t work
This app freezes , no way of seeing if I have actually been booked onto the activity. Difficult to use.
Trouble logging in !
Unable to reset my password, and the number I was given to reset it keeps cutting me off 🤷♀️
Good idea, poorly implemented
In the ‘book an activity’ section,the labels on the ‘tabs’ for days of the week get garbled and unreadable at random intervals. The ‘book for someone else’ feature is completely broken.
Great staff.
Great staff clean and welcoming. Big thanks to jackie
App in general
Disappointed ,I straddle Leominster and Hereford swimming but not able to find opening times without committing to one or the other in
Useless and confusing
Can’t book a court as once logged In it tries to take you to gym and swimming when booking. Log out and close the app and re open without logging in and it’s at a page you can book badminton and squash.. useless
Rubbish
Cannot log on as I have a sky email attached to yahoo
Mr york
App is a nightmare.! Wants me to sign up to monthly fees all the time .! You shouldn’t have to book to go swimming
Useless app.
Useless app. Very frustrating.
No swim option!
Tried several times but not finding swimming info. Staff at pool very helpful but now I am at home it is impossible to navigate to!
Mrs Carol powles
Had trouble with my first booking
Staff very pleasant and very helpful
Rectified the situation straight away
Lovely pool pleasant customers too
Enjoyed very much
Thank you for your speedy customer service
Deceivers!!!
This joking? When booking gym it is said from 15 space available 13 and then i enter it is 44 people inside and really no space at all! I try to use different place and it is the same story, from 20 avalible 18 and inside 26 people!!!
How it is possible? Any can answer??
Good but not great
Easy to book activities and find what you are looking for but a little clunky at times.
I really dislike how I must dismiss the “refer a friend” page every time the app is opened. It makes getting to where you wan slower than it needs to be. Similarly every time you go to book an activity T&C most be accepted. As a member I have already opted in so why do I need to be reminded every time?
Love Halo leisure centre
But you need to look at your memberships one swimming only to swimming and activities I know a lot of people that have left because they couldn’t afford the memberships because they only swim look at the age of pensioners Plus
Sometimes impossible to book!
Incredibly hard to book swimming for me and the kids as you can’t do it easily through the app as they sometimes all need to be members, sometimes there’s a non member option other times there isn’t. Also often can’t book more than 1 at a time which is a nightmare when you’re trying to book for a family. Then the back up of phoning up to book doesn’t work as no one answers the phone! We are keen swimmers and miss out due to the halo booking system
app doesn’t work
unable to book anything at all. i have a membership with halo but i’m unable to make a membership booking account. i never receive a confirmation email and the app won’t allow me to try reentering the email the next day. i have tried with a second email just to have the same result. the leisure centre hasn’t picked up a single call to help us resolve the issue
Baffled
I am totally baffled on how to use your app. I am never able to book a swim session and am totally frustrated with this system. The phone just keeps ringing and no one ever answers. When I enquired about booking the hydro gym ( I have a doctors referral) I was told to actually drive to Bridgend Life Centre to book it!!!!
Mrs Not impressed
No impress with this app can’t find timetables for swimming.
No good for parents
Rubbish booking system. No way to book yourself and a child for a simple thing like swimming! Only get option to book a single ticket, so is no good to me at all
Incomprehensible.
Rubbish.
Keeps changing
Hard to navigate from center to centre
Bridgnorth endowed school.
Just to say staff are very helpful and friendly.
Thank you.
I
Wish you didn’t have to enter membership number for every social swim (even when you are swimming alone) should save your number and regular linked family members
Jane Priest
Staff are really helpful and friendly!
Only been swimming so far but may try gym.
Pool is lovely, shower cubicles could be cleaner, and changing room floor is sometimes too wet. I’m not a fan of mixed changing, but no problem really.
Poor
What is the point of this app when I can only book a swim time for myself online but then have to phone up to add my 2 daughters to my booking which I couldn’t do online!
Unbelievably terrible
Aside from the fact the app doesn’t fit on the screen and is really uninterested in recognising touch screen inputs, it just doesn’t seem to work.
I’m trying to book a swimming session and it’s telling me I’ve input my card number incorrectly, but won’t tell me what I’m supposed to do.
For a company that charges £30 a month for membership this is shockingly bad.
Secure?
About to make a payment for a booking and there is no lock icon at the top of the screen. Is it secure because it’s an app? I don’t know so don’t know if it’s worth the rest
Unusable
Can’t pay, get a “Client error.” Website and app don’t work together. Can’t link my website membership to my existing membership so I’m having to pay for sessions in addition to my direct debit. No support for iOS passwords and payment cards. Form validation is completely broken. Can’t see bookings I’ve added on the website. Can’t type in my birthday. Postcodes must be in uppercase, but doesn’t tell you.
In summary, total garbage.
Bad
Terrible
Awful
I payed more to join another gym just to avoid using this app. That is how bad it is.
Bookings
When will we be able to book for badminton?.
Easy to use
This is the easiest way to see all the swim sessions and classes that are available, and really easy to book too. I have 2 local centres saved and it’s easy to switch between them. So much better than trying to book via the website!
Really Naf App
This app could be really useful if more effort was put into it, as I love the idea of being able to book an activity in advance with ease. However, I can’t see a search bar and when you look at the facility/activity list, all you get is a picture? It would be great if you could actually use that section to click and find out info on each available activity.
After reading the other reviews, it seems I’m lucky to find my centre on the app, however I cannot find any information on any of the activities that I’m looking into, e.g. climbing wall.
Should be 0 stars
Halo really needs to do something about this. No point having the App as not all centres listed. Useless.
Useless
September- Ross pool advertised this but it doesn’t cover it
Not great
Ross on wye isn’t on there but it’s a halo gym? Not very useful
Useless
This app doesn’t even have Ross on wye on it, my local gym, it didn’t have Leominster either when I lived there. It’s absolutely useless.
Awful
Awful app, only includes a few clubs so app is totally irrelevant.
GP referral Gym
⭐️⭐️⭐️⭐️⭐️ Brandon is fantastic
Since starting the GP referral scheme, Brandon has been a huge support at the gym. His kindness, patience, and encouragement have given me the confidence to keep going. He’s genuinely great at his job, and I’m really grateful for everything he’s done.